The player from Norway requested account closure from the casino, but they refused to respond to her emails or chat inquiries. She received four different email addresses to contact, but none yielded a response. The Complaints Team informed her that they could not force casinos to close accounts unless there were indications of gambling problems, and suggested that she unsubscribe from communications and cease account usage. Due to her lack of response, the complaint was closed, but she retained the option to reopen it in the future.
ViperWin Casino - Player's account closure request is ignored.
Closed
Our verdict
Player stopped responding
Amount: 1,000 kr
ViperWin Casino
Safety Index:Fresh casinoCase summary
Discussion
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8 months ago
Translation
The casino refuses to close my account. They do not respond to emails or chat when I ask them to close it. I have received 4 different emails they ask me to send to, but none of them respond. 
Automatic translation:
Public
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Natalia
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Thank you for your patience, and stay safe.
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8 months ago
Dear J1990,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
