Vinyl Casino - Player’s withdrawals are delayed and blocked.

I won over 15,000 euros from the casino. I was able to withdraw 500 euros 3 times, after which the withdrawals failed. I continued to try to withdraw because I was not told what the reason was, even though I was in contact with the casino by email. Eventually the withdrawals were blocked, and in the withdrawal section it said that the withdrawals were blocked by your operator. I asked the reason by email, but I only got half-hearted answers. Then they told me that the management had made this decision, but the reason was not clear. Only the management can change the decision, but nothing has happened. I am 100% sure that I did nothing against the rules, the bonus is rolled over many times. I don't know if I will ever get the money. I have contacted a lawyer about the matter to see if anything can be done about it.

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Dear Jynkka,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your withdrawals were blocked by the casino?
• Have you used the same payment method for all of your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila