The player from Portugal faced delays with his withdrawal requests, having already waited over two weeks for a 1500€ withdrawal and submitted another three requests of 500€ each. Despite the casino's terms stating a processing time of three working days, he consistently received the same vague responses about his withdrawals. The player opted to continue playing with the funds and asked us to close the complaint without resolution.
Vinyl Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Other
Amount: €2,500
Vinyl Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
7 months ago
Translation
Hello, for about a month now I've won some money that I've been trying to withdraw ! The casino is limited to 3 withdrawals of 500 euros each ! However, in the terms and conditions they say they process in 3 working days ! My last withdrawal of 1500€ took them over two weeks to process and two weeks ago today I submitted another 3 x 500€ withdrawals. I've been asking and I always get the same answer since the three working days have passed "the finance department doesn't give information on payment dates but it will be done very soon". I don't understand why they always delay mine by more than the 3 working days they set out in the terms and conditions.
Automatic translation:
Public
Public
7 months ago
Dear Dannimarto7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a more detailed timeline of events regarding the frequency of your withdrawals?
- When did you request withdrawals, and when did you receive them?
- How much have you already successfully withdrawn, and how much is left for you to withdraw?
- Please support your complaint with screenshots of your withdrawal requests and share the relevant communication with me.
- Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Stay cautious and contact us directly if you have any doubts.
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7 months ago
Translation
Hello, Tomás,
I hope you're well!
I joined the casino and won around €5,000 in real money without ever having used any bonuses! Since the account is limited to 3 withdrawals of 500€, I made 3 withdrawals I think at the end of March (between 28/03 and 31/03), which I received on 11/04/2025 (right after I submitted my complaint here). When they made that payment, I made 3 more withdrawals of €500 on 11/04, 12/04 and 13/04 , which to this day have still not been processed by their financial team! The terms and conditions and the information that support gives is for processing within 3 working days ... a deadline that has already been exceeded.
In addition to the €1,500, I still have €1,000 in my account that I want to withdraw next.
My account details are attached.
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