Vinyl Casino - Player’s winnings are being delayed.

Hello, I'm a verified Vinyl Casino account that was opened without my request. It had been blocked for a year. Now my winnings aren't being withdrawn; they're being canceled, supposedly due to technical issues. I want to receive my winnings. I've had a withdrawal request for four days now, but it hasn't been processed.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. To better understand your situation, please allow me to ask you a few questions.

• Am I correct in understanding that the withdrawal request you submitted four days ago is currently shown as pending in your account?
• Which payment methods did you select for the withdrawal requests that were eventually cancelled by the casino?
• Did you choose the same payment method for withdrawals that you previously used successfully for deposits?
• When was the last time you successfully withdrew winnings from this casino, and which payment method did you use at that time?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika