Vinyl Casino - Player claims promotional messages are sent after self-exclusion.

Subject: Complaint Regarding Promotional Messages After Self-Exclusion – Vynil Casino and Verde Casino

Dear Casino Guru Team,

I would like to file a formal complaint regarding Vynil Casino and Verde Casino.

Some time ago, I made the decision to stop gambling and voluntarily self-excluded from all online casinos where I had accounts. I have not gambled for a considerable period of time, and I have absolutely no intention of returning to gambling.

Despite this, I continue to receive promotional messages and gambling advertisements from certain casinos, including Vynil Casino and Verde Casino.

I find this extremely irresponsible and unacceptable. Casinos should respect players who have voluntarily self-excluded and should not attempt to encourage them to gamble again through promotional offers or marketing messages.

Self-exclusion should mean that a player is protected from further gambling-related marketing, not repeatedly encouraged to return.

I kindly ask Casino Guru to investigate this matter and help ensure that these casinos respect responsible gambling principles and stop sending promotional communications to self-excluded players.

I can provide screenshots of the promotional messages as evidence if necessary.

Thank you for your assistance.

Kind regards

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• When and how did you request self-exclusion from Vinyl Casino? Please forward your original request and any casino replies or confirmation to veronika.f@casino.guru, quoting complaint ID 241837.
• Have you contacted Vinyl Casino about these messages and asked to stop receiving marketing communications? If so, please forward that correspondence and any response.
• Does your Vinyl Casino account remain closed or self-excluded, to your knowledge? There is no need to log in or test access.

Please keep your answers focused on Vinyl Casino, as complaints about different casinos are handled separately.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika