Vincispin Casino - Player’s withdrawal is delayed due to KYC issues.

I tried withdrew 2800kr i won from my 240kr deposit with solana. They required kyc which i don't like doing, but i am fine with. So i went to finish my kyc, and it got rejected. The reason they provided was: Unknown or No reason found. I emailed them, and they asked for a crypto deposit proof. The proof they wanted was - proof of deposit dated 2026-04-06 15:19:45 for the amount of 242.80 NOK. It must contain your name, transaction amount, recipient's name, transaction ID, time and date;

I deposited from ccpayment, which shows none of that information. I don't think any crypto wallet even shows any of that information, only the transaction amount id date and maybe your name depending on where you sent from. I tried to tell them how it works that the information doesn't show, and they replied with the same mail saying i only needed that document as verification for now. So i went a pdf file with some information, and they accepted that proof. However now they ask for me to verify my identity, however it got rejected for "Unknown Reason" so i can't upload again. I tried to tell them that, but i just got a bot reply. I also offered to just send an image of my passport to them as well.

I told this case to my friend, and he said he had earlier have made a complaint here on casino guru and goten the problem solved. So i hope you can help me verify my account, and get my money.

Important notice:

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Dear RewardFlow,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that the deposit proof was verified?
• Could you kindly clarify which documents you have submitted to date? Which of them have been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina