Vincispin Casino - Player's withdrawal is delayed and account is suspended.

Hi. I would like to fail a complain with Vincispin Casino. I am a high roller player and created an account with them around 2-3 weeks ago. I made 2 or 3 deposits via Skrill and was lucky enough to win money both on Deposit (Real) Money and Bonus money (I did the full turnover and met the criteria for it 3x1,4 odd bets). At the beginning I successfully withdrew probably around 4-5k. I attached all the necessary documents. After probably there second successful withdrawal I made a bigger amount of money exactly 8462,82 zl and when I tried to withdraw I got a pop window asking for documents: Proof of Funds, Proof of Deposit, Bank Statement. Of course all of the documents were sent and even "ACCEPTED" but were not "verified" which is absolutely ridiculous! The statements clearly state and show my name, address, proof of address, email, skrill user ID and so on... And when I attached them and sent them in the casino along with its support chat stated "this is not what we need". They asked for the skrill statement showing DEPOSITS into the casino from the last month, I sent it in, got it "approved" but the still did not unsuspended my account. They also asked me some weird and private questions like who is my friend and what connection I have to him which is totally absurd and unprofessional. Please help me withdraw my money because I registered an account there based on their good reviews and was shocked that they are trying to scam me out of money.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports only?
• Does the friend the casino asked you about also have an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Which documents have you been requested to submit most recently and when exactly did you submit them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika