The player from Italy requested a €200 withdrawal on March 2nd, but his account was blocked on March 3rd while the withdrawal remained pending. After submitting the required documents on March 12th, he has not received any updates and continues to face delays.
Viking Luck Casino - Player's account has been blocked.
Opened
Current status
Waiting for player to reply
5d 13h 48m 8s
Viking Luck Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
2 days ago
Translation
Hi, on March 2nd I requested a withdrawal of €200 from this casino.
On March 3rd my account was blocked even though the withdrawal was still pending.
I contacted them and after a few days they let me know that they needed some documents to verify my account.
I submitted all the required documents on March 12th, but I haven't heard anything since. Support keeps saying I have to wait.
I hope you can help me unblock this situation.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear Spaffle,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
