The player from Morocco is unable to withdraw his winnings from Verde Casino, as it insists on processing the withdrawal to a bank card instead of the cryptocurrency wallet used for the deposit. Banking restrictions in his country make this option unsuitable, and despite multiple communications with support, his funds remain inaccessible.
Verde Casino - Player’s withdrawal request has been rejected.
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Current status
Waiting for Casino Guru to reply
3d 19h 52m 11s
Verde Casino
Safety Index 9.4 Very highCase summary
Discussion
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4 days ago
I am submitting this complaint against Verde Casino regarding my withdrawal.
I deposited using cryptocurrency through Binance, but Verde Casino refuses to process my withdrawal back to my crypto wallet and instead requires me to use a bank card. Due to banking restrictions in my country, withdrawing through a bank card is not a suitable option for me.
I have contacted support multiple times and explained the situation, but no acceptable solution has been provided. My funds remain inaccessible despite using cryptocurrency for my deposit.
I can provide screenshots of my Binance deposit and my conversations with support. I kindly ask Casino Guru to help mediate this issue and assist in getting my withdrawal processed.
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Is your player account verified?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
