Verde Casino - Player's withdrawal is delayed due to account issues.

Verde Casino stopped operating in Brazil, and I still have a real-money balance in my account.

Since the company stopped operating, I have been trying to contact them by email to request the withdrawal and return of my remaining balance. However, Verde Casino does not respond to my emails.

I have contacted the casino several times, but I have received no response, explanation, or information about when my money will be returned.

I am only requesting the return of the money that was already available in my account. I would appreciate Casino Guru’s assistance in contacting Verde Casino and helping me resolve this issue.

I can provide records of my emails and proof of my remaining balance if necessary.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly you lost access to your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication attempts with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas