The player from Germany requested a withdrawal of €998 two weeks ago, but her bank rejected it and returned the funds to Verde, which has not credited her game balance since August 11th. She expresses frustration over the lack of response from Verde and urgent need for her money.
Verde Casino - Player's withdrawal is delayed by the casino.
Opened
Current status
Waiting for Casino Guru to reply
5d 1h 39m 24s
Verde Casino
Safety Index 9.4 Very highCase summary
Discussion
Public
Public
5 days ago
Translation
I withdrew €998 on August 11, 2026.
My bank rejected it and sent the money directly back to Verde on August 11th. I have several confirmations from the bank that the money is with Verde!
Verde hasn't been able to credit my game balance since August 11th!
If I inquire, they say: we'll get back to you - spoiler alert: they don't! If I didn't follow up, they would just leave it at that.
I am a single mother and I need my money immediately.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- When exactly did you close your Deblock account?
- When was the last time you communicated with the casino customer support regarding the refund of the failed withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
