Verde Casino - Player's withdrawal is delayed.

Hello everyone. For a long time, I have been receiving withdrawals in installments from my account. Today, however, the remaining part of the withdrawal was suddenly canceled due to the indicated "technical issues," and the processing time was restarted. This practice raises serious concerns, as it leads to an unjustified extension of the withdrawal processing time for my funds. I would like a clear explanation of this situation and the withdrawal process to be resumed as soon as possible. 1. Please explain the withdrawal cancellation. 2. Provide an exact date for the execution of my receivables. 3. Confirmation that the funds will be paid without any delays. Sincerely, Krystian *****

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the particular payout requested? When was it canceled?
• Have you contacted casino support and asked for assistance? What response have you received?
• Were you advised to use a different payment method to continue your payouts?
• Could you please specify how much was the payout amount and how much is the remaining amount for you to withdraw?
• Could you please share with me your communication with the casino regarding the issue, as evidence that you attempted to resolve the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi Tomas, I sent all the information to your email.

Thanks for your reply and the information provided via email.

• I apologize for any technical difficulties caused when trying to access our website.
• Has the casino processed one or more withdrawals since you filed a complaint?

If the issue persists, please let me know about it.

Yes, the casino paid, but due to technical problems and payment cancellations, the time was extremely long.

I understand your concerns.

Did the casino process the full amount of 12500 PLN to your bank account?

Please let me know.

so after a very long wait I received the whole thing

Dear Krystian.R,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru