Verde Casino - Player's withdrawal is delayed.

Verdecasino hasn't paid me my money for weeks; there are always technical problems, and my withdrawal requests have been canceled countless times.

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Dear Michael-79,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you have been experiencing with your withdrawals and the repeated cancellation of your requests.

I would like to ask you a few additional questions so we can better understand the situation and investigate the matter further:

• Could you please confirm whether your first withdrawal request was submitted on April 20, 2026?
• Have you successfully withdrawn from this casino in the past?
• Has your account already been fully verified? If yes, could you please clarify which documents you submitted and whether the casino confirmed the verification was completed successfully?
• Could you please share screenshots of the canceled withdrawals and any relevant communication with the casino?

You may also forward any relevant communication or screenshots directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela