Verde Casino - Player's withdrawal is delayed.

Verdecasino hasn't paid me my money for weeks; there are always technical problems, and my withdrawal requests have been canceled countless times.

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Dear Michael-79,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you have been experiencing with your withdrawals and the repeated cancellation of your requests.

I would like to ask you a few additional questions so we can better understand the situation and investigate the matter further:

• Could you please confirm whether your first withdrawal request was submitted on April 20, 2026?
• Have you successfully withdrawn from this casino in the past?
• Has your account already been fully verified? If yes, could you please clarify which documents you submitted and whether the casino confirmed the verification was completed successfully?
• Could you please share screenshots of the canceled withdrawals and any relevant communication with the casino?

You may also forward any relevant communication or screenshots directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Greetings,

We can see the player has zero on their balance and a cool-off period was applied.

Kind regards

Dear Michael-79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru