Verde Casino - Player's withdrawal is being delayed.

They are deliberately delaying my withdrawal so that I can play again. They have done it again. They are unacceptable.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing and understand your concern. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Did you accumulate your winnings with or without a bonus?

Am I correct in understanding that you have made successful withdrawals from this casino before?

When was the last time the casino communicated with you regarding the payment of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear DOUD21

Please kindly specify the disputed transaction ID.

Thank you!

Dear DOUD21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.