Verde Casino - Player's withdrawal has been delayed and payments have stopped.

I am submitting this complaint because Verde Casino has failed to complete my withdrawal within the timeframe they previously promised me.

I requested a total withdrawal of approximately €26,800. My account has been fully verified for a long time, and I was explicitly told by Verde Casino that my withdrawal would be processed within a maximum of 14 business days.

Initially, I was receiving payments of approximately €450 per day, and around €6,000 was successfully paid to me. However, approximately €20,000 is still outstanding.

The 14-business-day period has now passed. I am currently on approximately the 16th day, and since yesterday even the €450 daily payments have completely stopped.

I have contacted Verde Casino Support several times. Their response is repeatedly that I need to wait and that they are working on the issue. They have also told me that the €450 amount is due to restrictions of the payment system and that this is not a withdrawal limit imposed on my account.

However, this does not explain why my withdrawal has not been completed within the maximum 14-business-day timeframe that they themselves communicated to me.

I also have written confirmation from Verde Casino that there are no withdrawal restrictions on my account.

I have screenshots and correspondence proving these statements, including their confirmation of the 14-business-day timeframe.

I am extremely concerned because the payments have now stopped completely, while approximately €20,000 of my funds remain unpaid.

I am asking Casino Guru to help investigate this case and determine why Verde Casino has failed to honour the timeframe they provided and why my payments have now stopped.

I am requesting that Verde Casino process and pay my remaining approximately €20,000 without further unnecessary delay.

I am willing to provide all screenshots, withdrawal records and correspondence with the casino as evidence.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your pending withdrawals?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila