Verde Casino - Player’s winnings have been confiscated.

The 7.5 EUR I played with was accumulated through my own previous real money deposits. Once I activated this amount, it was officially transferred by the casino to my Real Money Balance.

I then used these real money funds to play, which is how I legitimately won the 268 EUR. There were no active wagering requirements or bonus restrictions on my account at that time, and no maximum cashout limit should apply to winnings generated from a real money balance.

When I contacted customer support, they gave me generic responses about "terms and conditions" and claimed the system automatically took the money, but they failed to provide any valid reason for voiding my winnings.

I feel completely cheated by Verde Casino for confiscating my 268 EUR winnings. I kindly ask for your assistance in investigating this matter and helping me recover my funds.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide more details regarding your winnings of €7.50? Where did this amount originate from? Did you accumulate these winnings while a bonus was active in your account? If so, please send me a screenshot of your bonus history showing this win amount and specify the details of the bonus you played with.
• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings of €268?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika