Verde Casino - Player's account verification is delayed.

VerdeCasino requested account verification. I uploaded all the requested documents, and it's been four days and it still hasn't been validated. The last documents they requested were a bank statement showing deposits to their site and a screenshot or other document showing my account number, name, and surname. I sent them and attached them here.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements and the feedback and assistance you received so far from support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greetings, all

We do not observe any issues/delays with teh payments.

Kind regards

My account was successfully verified, and I made two withdrawals that were successful. However, I have three pending withdrawals from April 24th, five days ago, and they still haven't been processed.

VerdeCasino is canceling my withdrawals, indicating that I have made withdrawals from another account. This is not true; I have already made two withdrawals and they were successful. My account is validated, and I have not generated any withdrawal requests with another account.

Thanks for the update.

• Have you used the same payout method for payouts as for the deposits so far?
• Could you please share screenshots or the communication from the casino regarding the reasons for the cancellation of payouts? My email is tomas@casino.guru

Looking forward to your reply.

Dear PMALVERDE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru