The player from Latvia has her account blocked by Verde Casino due to alleged multiple accounts. Although she is willing to complete identity verification to prove her identity, the casino has withheld her winnings and refuses to process her withdrawal. She requests assistance in resolving this issue.
Verde Casino - Player's account is closed and winnings are withheld.
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Current status
Waiting for Casino Guru to reply
5d 12h 0m 58s
Verde Casino
Safety Index:Very highCase summary
Discussion
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6 days ago
Hello,
I would like to file a complaint against Verde Casino regarding my blocked account and withheld winnings.
My account was blocked due to alleged multiple accounts. But when I make my account support team sayed that will delete my previously. However, I believe the situation should be reviewed more carefully. I had funds in my account and requested a withdrawal, but the casino blocked my account and refused to process my withdrawal.
I am willing to complete any identity verification required and provide all documents needed to prove my identity and payment methods. I would at least like to withdraw my original deposit if the winnings cannot be paid.
I respectfully ask Casino Guru to review this case and help resolve the dispute with Verde Casino.
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Could you please explain what led you to create a new account instead of logging in to your original account?
- Have you saved the communication with support regarding your previous account being deleted? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
