The player from Kazakhstan alleges that his Verde Casino account, containing $750, is unjustly blocked due to false accusations of Photoshopped documents, despite successfully completing verification multiple times elsewhere. He requests the immediate unblocking of his account and full payment of his funds.
Verde Casino - Player’s account is blocked with winnings confiscated.
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Waiting for Casino Guru to reply
6d 17h 50m 28s
Verde Casino
Safety Index:Very highCase summary
Discussion
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Public
2 days ago
Translation
An account with $750 illegally blocked and falsely accused of Photoshopping documents after successful verification.
On March 30, 2026, my Verde Casino account (verdecasino1811.com) was blocked with a balance of $750. The operator cited "Photoshopped documents" as the reason for the block, even though all the documents I provided were 100% genuine.
Timeline of events:
I have successfully completed full verification (passport/ID + selfie + additional photos upon request).
I had already made several successful withdrawals before.
When the balance was close to zero, I started to win back and eventually raised it to $750.
Immediately after that I submitted a withdrawal request.
A short time later, the account was blocked with accusations of using "Photoshopped documents."
I categorically state that there was no Photoshopping involved. All documents were genuine, obtained from the owner, and were completely accurate. The accusation of document forgery is false and, apparently, is being used by the casino as a convenient excuse not to pay out winnings.
I ask you to exert maximum pressure on the operator of Verde Casino (Wiraon BV, Anjouan license) and demand:
Immediate unblocking of the account.
Full payment of the entire amount of $750 on the balance.
A written explanation of the specific signs they used to conclude it was Photoshopped.
Providing evidence of alleged document forgery (if they have any).
I am ready to provide all necessary materials: original document screenshots, verification history, transaction history, correspondence with support, and even resend documents for independent verification.
This practice—false accusations of document forgery after successful verification and winnings—appears to be an unfair way to retain players' funds.
Please consider my complaint as a matter of priority.
Automatic translation:
Public
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6 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share the documents the casino flagged as photoshopped with me?
- Have you achieved your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
