Verde Casino - Player’s account is blocked with winnings confiscated.

An account with $750 illegally blocked and falsely accused of Photoshopping documents after successful verification.

On March 30, 2026, my Verde Casino account (verdecasino1811.com) was blocked with a balance of $750. The operator cited "Photoshopped documents" as the reason for the block, even though all the documents I provided were 100% genuine.

Timeline of events:

I have successfully completed full verification (passport/ID + selfie + additional photos upon request).

I had already made several successful withdrawals before.

When the balance was close to zero, I started to win back and eventually raised it to $750.

Immediately after that I submitted a withdrawal request.

A short time later, the account was blocked with accusations of using "Photoshopped documents."

I categorically state that there was no Photoshopping involved. All documents were genuine, obtained from the owner, and were completely accurate. The accusation of document forgery is false and, apparently, is being used by the casino as a convenient excuse not to pay out winnings.

I ask you to exert maximum pressure on the operator of Verde Casino (Wiraon BV, Anjouan license) and demand:

Immediate unblocking of the account.

Full payment of the entire amount of $750 on the balance.

A written explanation of the specific signs they used to conclude it was Photoshopped.

Providing evidence of alleged document forgery (if they have any).

I am ready to provide all necessary materials: original document screenshots, verification history, transaction history, correspondence with support, and even resend documents for independent verification.

This practice—false accusations of document forgery after successful verification and winnings—appears to be an unfair way to retain players' funds.

Please consider my complaint as a matter of priority.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the documents the casino flagged as photoshopped with me?
• Have you achieved your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I got my winnings without the help of a bonus and exclusively in roulette and slots, mainly roulette and Sugar Rush 1000. I lost almost everything, but unexpectedly in Sugar I got a spin and 2 bonuses.

I sent you the documents by email.

Dear all,

The player was offered to undertake video verification.

Once completed - the payout will be processed in no time

Regards

Dear Tomas

The player did not pass the video verification, the player will be permanently blocked.

There is a clear mismatch — the individuals do not match those in the provided documents or the video verification.

Regards

So, I didn't pass verification??? Are you completely confused?? What kind of facial inconsistency? What are you even talking about? What's the point of me creating an inconsistency and taking someone else's documents, and where will I find them?? I'm ready to send the casino guru a video recording of my face and the document!!!

I'm reopening complaints against you on all resources!! I'll also be posting complaints about you on Reddit every day.!!!! There's no point in me setting myself up!!! What kind of inconsistency could there be!

How could I have someone else's document? I showed it to you during video verification!!! I ask the Casino Guru team to permanently blacklist this casino. I will provide you with all the necessary records and confirmations, per your request, and will work to have this casino blocked from all resources.

This is just a mockery. What's the point of me trying to frame myself? If I somehow registered an account in my own name and showed my documents in a video, then what discrepancy could there be? Should I invite a friend to show his face in a video WITH MY DOCUMENTS???? Dear Thomas, you can also request video verification from me at any time.

After watching the video, they again insist on blocking document editing!! They come up with different reasons every time! Dear Casino Guru team, I ask you to email me a request for updated photos of documents and a request for an independent document review. I also request that this casino be blacklisted on the website.

Dear Konrade2

Just out of curiosity, can you please specify the year you were born?

Regards

Is this a joke? About age?

Dear Konrade2

Can you please specify your date of birth?

Regards

In response, I ask you to provide a recording of the video verification process.

I'm ready to undergo video verification again. Maybe this is some kind of technical problem?

Greetings,

All the proofs will be provided to CasinoGuru upon their request.

Regards

Thanks for your responses.

I wish I could have responded sooner.

Dear Konrade2,

I recommend you register using correct personal information, and don't provide access to your belongings to other people in the future to prevent similar situations. After careful consideration of the events described in the complaint, we decided to reject it without the possibility of pursuing the issue further, as we believe the casino acted correctly and according to its terms and conditions.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.