The player from Estonia reports that Verdecasino blocked his account and confiscated his winnings of 600 EUR due to the temporary use of a VPN. He provides details and screenshots of the chat related to this issue.
Verde Casino - Player's account has been closed and winnings confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 16h 40m 7s
Verde Casino
Safety Index 8.9 HighCase summary
Discussion
Public
Public
16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
16 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain whether, by using a VPN, you gained access and played games you wouldn't otherwise be able to access?
- Is your player's account verified?
- Have you played from a single location while you were active in the casino?
- Did you achieve your current balance with the help of a bonus?
- Send any further evidence to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
