The player from Germany has his account at Verde Casino blocked and faces a significant reduction in his gaming balance from €589.03 to €100 due to what the casino claims is a violation of rules related to false information. He reported a typo in his name during registration, but the casino has not clarified which specific rule was violated or justified the loss of his funds. He seeks assistance in determining the validity of the account block and the balance reduction.
Verde Casino - Player's account has been closed and balance reduced.
Opened
Current status
Waiting for Casino Guru to reply
4d 17h 34m 3s
Verde Casino
Safety Index 8.9 HighCase summary
Discussion
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Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you register at this casino?
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a link to the bonus or a screenshot of the promotion.
- Is all the other personal information in your account filled in completely and correctly?
- Which documents have you provided to the casino so far for the verification of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
