Verde Casino - Player’s account has been closed.

I feel terrible and disappointed. I've been with this casino for years, and from one day to the next, they blocked me and refuse to pay me 8,000 MXN. I haven't even won anything with them. I deposited 12,500, played, and now I'm trying to withdraw 8,000. They say I'm betting to profit and using strategies, but I've always lost at their casino, and now they've blocked me. I would appreciate your help, GURU, as this is an injustice, and all I want is to get my 8,000 back.

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Dear Juqnblu,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Greetings,

The player's account is permanently blocked due to violation of the following rule:

In case we determine the player is using a bonus or any other promotional offer for the sole purpose of obtaining a positive result using known methods aimed at safe wagering of this bonus, the player will be immediately deprived of the current real and bonus balances, and may as well get blocked for the bonus abuse. This may also include:

- Placing unusually large or strategically timed bets to manipulate the bonus system—such as leaving high-stake wagers open in games like blackjack, or placing sportsbook bets on extremely low odds (e.g., below 1.20)—intending to settling them only after meeting bonus wagering requirements.

- Leaving large bets on the table, for example, in blackjack, and returning to the game after bonus wagering has been completed.

The player was depositing, receiving bonuses, placed high stakes at odds ~1.03 (securing the real money) and then used the bonuses. Afterwards - received the real money back.

Hope this clarifies

Regards

Hello Attila, the bets I placed were on sports, and yes, I was fully verified. I didn't make any profits with bonuses, and they claim I manipulated the system, as if that were even possible. They say I bet on very low odds to unlock the bonus, but I didn't benefit as they claim. I placed accumulator bets with real money at odds of 3.0 and also on low odds, sometimes even losing, but I never benefited from their bonus or manipulated anything beyond what was normal. They are abusing their system. I deposited 12,500 and am withdrawing 8,000, and I ask them where the profit I supposedly made from their bonus is, and they don't give me an answer. I lost 4,500 of my initial deposit, and even a few days ago I lost more, like 5,000 and even 10,000.

This is an abuse of power by the casino. They claim I abused the system by trying to release the bonus and that I broke the rules. But their own rules state that the player would be abusing the system to obtain the benefit, and the point here is that they are the ones abusing the system.

Why? Because I didn't release their bonus, I lost part of my deposit, and now they want to steal my remaining $8,000. Now they're saying the account was permanently blocked, but they're not mentioning the offer they made me in the chat: they said they'd unblock my account as long as I agreed to let my balance go to $0.

And of course I won't accept, because this is an injustice, a blatant robbery. Besides, I'm sure that if I accept their offer, they'll limit the account, and I wouldn't dream of depositing with them again.

So, the point is: I HAVEN'T BENEFITED FROM THE BONUS. I even lost $4,500, and a few days ago I lost about $14,000.

Dear Juqnblu

Correction - your account will be permanently blocked. We have no tolerance towards bonus abusers.

Regards

They justify stealing my money improperly. Where is the abuse on my part if I've already told them I didn't make any profits at their casino or with their bonus? I've bet on odds and payouts and I've lost. I'm withdrawing 8,000 of the 12,500 deposit I made. The abuse is the casino's towards me, not the other way around.

Are you not going to help me anymore?

Dear Verde Casino team, thank you for the additional information.

Dear Juqnblu, thank you for your response. We regret to inform you that, in accordance with our policy, the behavior outlined by the casino is considered bonus abuse, as it can result in unfair advantage. As a result, casinos are entitled to confiscate winnings in such situations. We kindly ask you to confirm whether you have participated in the activities reported by the casino.

Thank you for your understanding.

I would agree to have everything confiscated as long as it was winnings from bonuses, but that wasn't the case, so that rule shouldn't apply against me because it wasn't my intention to benefit from the bonus, and that's how it was (I DIDN'T BENEFIT FROM THE BONUS). How is it possible that they're going to confiscate my deposit? I've already lost 4,500 of my initial deposit and only have 8,000 left out of my 12,500. I beg you to answer this question: where is the benefit for me? I've already been losing previous deposits just by placing a bet on low odds. I didn't bet everything on those odds; I also placed bets with odds like 3.0 and combined bets. Do they want to steal my remaining 8,000? I call that casino abuse. What would it have cost them to just block the account and pay? I JUST WANT TO GET MY 8,000 BACK. I ask you to help me; this is very unfair of the casino.

I received a bonus, but I didn't benefit from it. They say I abused it because I bet on low odds, but they don't mention that I also bet on 3.0-10 odds and combined bets. I find what they're doing very unfair since they refuse to return part of my deposit, and they still haven't answered my question about how I supposedly benefited. I'm still waiting for an answer about the benefit I received from my 12,500 deposit and 8,000 withdrawal. I lost 4,500, and they still say I abused the bonus. I await their response.

Hi Attila, this casino is a manipulative liar. You saw how they changed their tune? They made me an offer twice in the chat, and I took screenshots, which I have. But I'm telling you, they're a cheat and a liar because they don't allow screenshots anymore after what happened. But I have proof, and I also discovered they don't have real staff in the support chat. I've verified this, and they claim to be real, but I have plenty of evidence that they're bots. I have everything documented showing that this casino is not trustworthy. Its rating should be lowered. If you want, I can send you all the evidence I have that what I'm saying is true. I also have proof of the last five deposits and withdrawals; they're all losses for me, and I never benefited from the bonus like they claim. I have plenty of proof of what I'm saying.

Can someone explain to me how it's possible to deposit 12,500 and lose 4,500, then request an 8,000 withdrawal, and still be told they won't pay you because you abused a bonus by betting on very low odds, and they confiscate not your winnings but your entire deposit? This only happens at VERDE CASINO. Guys, don't deposit at this casino. If you deposit 100,000 pesos to try and win a 10,000 bonus, what do you think? They'll come up with any excuse not to pay you back your 100,000 initial deposit. That's what happened to me.

We hate seeing the complaint being open for such a long time,

@Juqnblu please request the withdrawal, afterwards you will be unable to use our services ever.

Regards

I don't want your services, VERDE CASINO. I want the money you stole from me. Things are very clear: you're keeping my money. These aren't winnings I earned at your casino; it was a legitimate deposit of 12,500. I'm requesting a withdrawal of 8,000. I already told you, and I'm firm and won't rest because I don't tolerate injustice. So, I don't care what you like or dislike, and if Casino Guro can't help me, I'll find other ways. I'll give reviews and testimonies about this injustice everywhere: betting groups, YouTube channels, and forums. You won't steal my 8,000 so easily.

Can you please read the above and request the withdrawal?

Dear Juqnblu, thank you for your response. I would appreciate it if you could confirm whether you have successfully withdrawn your funds. Can we regard this issue as resolved?

Hi Attila, I was able to access my account and I just requested a withdrawal today, May 5th, at 9 AM. I'll wait the two days it takes to process the withdrawal and then I'll contact you here to close the case.

Hi @attila, today Wednesday I received my 8,000. Thank you for your help 🙏🏻

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Juqnblu,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila