The player from Ireland wants to close his account but is unable to do so due to an incorrect email address that prevents him from making changes. Despite sending an email with his ID number requesting account closure, he has not received a response, and the live chat feature is also non-functional.
Verde Casino - Player’s account closure request is ignored.
Opened
Current status
Waiting for player to reply
3d 17h 28m 23s
Verde Casino
Safety Index 9.4 Very highCase summary
Discussion
Public
Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account accessible to you?
- Is it possible for you to access the casino on a desktop computer and request a self-exclusion via the option found in your player's profile?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
