The player from Romania had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had communicated with the player, advising patience due to potential delays related to KYC verification and high withdrawal volumes. However, due to a lack of response from the player, the complaint was closed for now, with the option to reopen it in the future if the player chose to resume communication.
Verde Casino - Player claims that payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 15,000 lei
Verde Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
Hello, I have an issue With this company and it sounds like this, I usually deposit like 100 Ron and to see if I win and sometimes I do sometimes I don’t, well it happened to me to win consistently and manage to get up to 15,000 RON, and I deposited like 5000 ron approximately and when I make the request to withdraw it simply split into two like one transaction of 12,400 and remaining 2600 let’s say.
Into my journey to win this much money it happened to reach 6000 ron and when it was the time to withdraw it split into thee payments of 2000 and only the first one is paid.I tried to deposit more and played won even more then I do the same thing to withdraw all the money and again it’s split into free payments or four or five batches like up to 2000 RON and only the first one is paid like after a couple of days, I withdraw the money on Friday and on Monday is paid like always Monday because the second time it’s always Monday.
I am afraid that it will happen the same this time and I want some guidance and some help to get all my money, unfortunately I haven’t known that this casino it’s sketchy and please give me an advice or to intervene in such coincidence.
As matter of fact, I am a Romanian citizen. I did the KYC it was everything approved all good so far only the withdrawal seems sketchy to me please help.
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2 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Greetings,
All withdrawals will be approved according to T&Cs of the casino.
The transactions were created at 02.10.2025 16:01:39 (UTC)
No issues observed.
Kind regards
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1 month ago
Dear EduardCosty,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
Dear EduardCosty,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
