Vera&John Casino JP - Player’s winnings have been confiscated and account closed.

I played the second first deposit bonus at Vera & John Casino and won.

A while after I applied for withdrawal, I received additional account authentication, which I submitted and waited for, and then yesterday I received an email saying that the withdrawal had been canceled.When I tried to log in, my account was locked and I could no longer log in.

When I asked the reason through chat, I was told that it was a violation of the terms of service, my account was suspended indefinitely, and my winnings were confiscated.

My winnings were confiscated for something I have no recollection of, and I would like some help in getting them back.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you received any information regarding the status of the verification before you lost access to the account?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Attila