Vemabet Casino - Player's bonus winnings are delayed.

They gave me 100 spins on April 14, 2025, I played and won 7.86 euros, but they didn't credit my bonus balance. I've been trying to get them to solve the problem since that day, but they always say they're checking what's going on and can't do anything about it yet. It's April 21st and I have no solution.

Dear Soraiacouto,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are experiencing. To better understand your situation and assist you effectively, could you please provide us with the following details?

• Have you received any official communication from the casino regarding the issue? If yes, could you please share those details at veronika.f@casino.guru? Alternatively, you may post screenshots here.
• Can you see the winning amount in your gaming history or transaction history?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Good afternoon

I can't see anything in the casino, I only managed to take this screenshot.

The casino has only spoken to me via chat and always says I have to wait for a reply via email. But until today I have not received anything. Thank you

Good afternoon

I would like to inform you that I received the bonus money today, but they did not inform me that the situation would be resolved.

I'm glad to hear that the money has been credited to your account. Could you please describe the problem you are experiencing now in more detail?

Dear Soraiacouto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.