VegaZone Casino - Player's winnings and bonus are not credited.

Pelasin big bass bonanza keeping it real tai big bass splash peliä ja voitin ilmaispyöräytyksillä noin 200 euroa. Tämä summa ei kuitenkaan lisääntynyt saldoon.

Telegram kanavalla perjantaina 20. Helmikuuta tullut tämmöinen tarjous

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Pyysin chatissa lauantaina 21.2 klo 15:30 yllä olevaa bonusta, jolloin minulle sanottiin että se ei ole voimassa ja asiakaspalvelu pisti chatin kiinni. Tämä tapahtui sen jälkeen kun olin arvostellut kasinon asiakaspalvelua huonoksi. Kun annoin palautetta, he käskivät lopettaa. Tämä kasino pitää kiertää todella kaukaa. Myös kotiutuksia viivytellään tahallaan

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Dear Imjjj,

Thank you very much for submitting your complaint.

We would like to clarify that while you may have received a generic email offer directly from the casino, we do not have the authority to ensure that they will honor the bonus if they later determine that you do not meet the qualifications. We would be able to take action in the event that you followed these steps: receiving a bonus, activating it, achieving winnings, and subsequently being informed by the casino that you are ineligible for those winnings due to the bonus not being intended for you. We recognize that this is not an ideal circumstance. However, it's important to note that the allocation and activation of promotional offers fall entirely under the jurisdiction of each individual gambling establishment. Regrettably, we are unable to enforce bonus activation if the casino chooses an alternate course of action.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Attila

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru