VegaZone Casino - Player's deposit is missing from the casino account.

Complaint against VegaZone Casino – missing €30 deposit

On 21 September 2026 at 19:31, I made a €30 deposit through VegaZone Casino’s own deposit interface. The money was deducted from my bank account but was never credited to my casino account or returned to me.

My bank investigated the payment and confirmed that it was sent to a different bank account from my previous successful deposit. Both payments were initiated through the casino’s platform. I provided VegaZone with the payment documents and my bank’s findings.

VegaZone repeatedly states that its payment provider did not receive the funds and therefore refuses to credit or refund the €30. However, this does not explain why the payment initiated through its platform was directed to that account, who supplied the payment details, or where the money is now.

I request your assistance in investigating this matter and obtaining either a refund or credit of the missing €30. I also ask VegaZone to identify the payment provider and explain the payment route.

I will also report the matter to the relevant gambling regulator and request an investigation.

I can provide the payment confirmations, my bank’s written findings and the correspondence with VegaZone.

Kind regards, K. A.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment method did you use, and were the recipient details supplied automatically through the casino’s deposit interface, or did you enter them manually?
• Could you please send me the payment confirmation and your bank’s written findings concerning the missing €30 deposit?
• Could you also forward your correspondence with VegaZone regarding this payment and a screenshot of your casino deposit history showing its status, if available?

Please send these documents to me at veronika.f@casino.guru and include complaint ID 234976 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika