The player from Austria had deposited €200 into her account at vegazone.com, but the funds had not been credited despite previous successful transactions. She sought assistance regarding the missing deposit. The Complaints Team advised contacting the payment provider for an investigation, noting that the process might take up to a month and that the casino's ability to intervene was limited. The complaint was later marked as resolved by the player, and the case was closed accordingly.
VegaZone Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: ??
VegaZone Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
Last week I deposited €200 into my account at vegazone.com after several payments had already been received without any problems. However, this money hasn't arrived, even though it was securely sent from my bank. Please help.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Alpha33,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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3 weeks ago
TranslationAccording to vegazone.com, the payment was recorded as failed. EPS referred me to my bank, which says everything went correctly (!!?). What should I do now?
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Alpha33,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
