The player from Austria faced issues with VegaZone Casino, where three deposits totaling €650 had been debited from his bank account but not credited to his casino account. Despite contacting the casino, he had not received a solution and was demanding a full refund. We asked him for transaction dates, account status, and supporting screenshots to clarify the missing deposits. The complaint was then marked as resolved after he confirmed the issue had been settled, so we closed the case as resolved.
VegaZone Casino - Player’s deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: €650
VegaZone Casino
Safety Index 8.6 HighCase summary
Discussion
Public
Public
3 days ago
Translation
I would like to file an official complaint against VegaZone Casino.
I made three deposits via EPS: €200, €250 and €200, totaling €650.
All three amounts were debited from my bank account, but have not yet been credited to my casino account.
My bank confirmed the debits to me over the phone. Despite contacting the casino, no solution was found.
I demand a full refund of my €650 to my bank account.
If no solution is found, I will also involve my lawyer.
I request Casino Guru's assistance in clarifying and reclaiming my money.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you've experienced with your deposits.
To better understand your situation, could you please clarify the following:
- On which dates were the three deposits of €200, €250, and €200 made?
- What is the current status of these transactions in your casino account? Are they marked as pending, failed, or not visible at all?
- Could you please provide screenshots of the transactions from your bank statement, along with any relevant communication with the casino regarding this issue?
I hope we can help you resolve this matter as soon as possible.
Best regards,
Attila
Public
Public
yesterday
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
