The player from Greece faces issues with withdrawing money as their casino account was blocked after initially depositing €10 and making a withdrawal without prior identification. They received an email stating that their winnings have been confiscated.
VegaZone Casino - Player’s account has been closed and winnings confiscated.
Opened
Current status
Waiting for player to reply
6d 22h 31m 8s
VegaZone Casino
Safety Index 8.6 HighCase summary
Discussion
Public
Public
19 hours ago
Translation
I initially deposited €10 and played, it didn't ask me for any identification file, then I withdrew money from a game and made a withdrawal and proceeded to identification and then they blocked my account and sent me an email that my winnings were confiscated.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Do I understand correctly that the verification hadn't been completed before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
