Vegastars Casino - Withdrawal of player's winnings has been delayed.

i have requested a withdrawal and have been told it will take 9 hours. other times it’s taking no longer then 2 for smaller amounts. my account is fully verified. i have had. bogus responses saying the relevant team is looking into but no responses from them feels very suspicious.

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Dear joycey444,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

just would like to say they have asked for me bank card whi ch was already previously verified i uploaded new photos of the exact one they wanted. they then declined it after about 10 hours. absolutely ridiculous.

Dear joycey444,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear joycey444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.