The player from Australia, a former VIP customer of Vegastars Casino, filed a formal complaint regarding withdrawal cancellations, inadequate complaint handling, and VIP conduct. She raised multiple concerns over an extended period, highlighting issues with account management, repeated communication about losses and bonuses, and a lack of transparency in responses to her complaints. We reviewed the detailed information and evidence provided but determined that the complaint concerned VIP conduct and service quality, which fell outside the scope of disputes we could mediate. Consequently, the complaint was closed as no unfair treatment related to unpaid winnings or account restrictions was identified.
Vegastars Casino - Player’s withdrawals have been canceled and complaints ignored.
Closed
Our verdict
Unjustified complaint
Amount: A$700,000
Vegastars Casino
Safety Index 8.4 HighCase summary
Discussion
