Vegastars Casino - Player's funds have been confiscated after account closure.

I had approximately $3,500 in my Vegastars account and attempted to withdraw $3,300. My withdrawal kept being cancelled without a clear explanation.

I then had difficulty logging into my account because I had forgotten my password and tried several passwords. Vegastars then closed/suspended my account under Clause 10.1.

Vegastars first emailed me saying that my remaining balance would be reviewed and processed by their responsible team. A few minutes later, they told me that my funds had been confiscated due to an alleged breach of their Terms and Conditions.

I dispute that I committed fraud, cheating, collusion, chargebacks, duplicate-account abuse, or any other prohibited activity. I was only trying to access my own account after forgetting my password.

I am now locked out of my account, so I cannot access my withdrawal history or balance, but Vegastars has those records.

I am asking for my $3,300 winnings to be reinstated and paid to me, or for Vegastars to provide evidence of the specific breach they are relying on.

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Dear Jarg02,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Vegastars provide any details about the alleged breach of their Terms and Conditions?
• What steps did you take to resolve the password issue before your account was suspended?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.