Vegasino Casino - Withdrawal of player's winnings has been delayed.

Good evening to all of you and sorry for your time for 18 days Vegasino does not say to put my money in me and is mocking me with messages from robots today tomorrow and so it has eaten me up how many days without doing anything I have made other withdrawals in the past and they all went well I won €1000 they did everything by not paying me and so I lost the €500 I was careful not to get hurt but the other €500 nothing for so many days they think I do not know that all these are companies and casinos baboushka one after the other and they are mocking me I asked and was patient for something that I won on my own not even bonus deposits nothing and in the past I always gave and 6 days and they put them in but here it goes a long time enough it is not the money is that they are mocking me already shame and sorry if I bothered with my topic

Dear Tnsslots21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Stay safe.

Dear Tnsslots21,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, no, nothing has changed since October 10th, as I told you, it has remained like this until now, as I write, I have not received my money. Thank you very much for your interest, your time and your effort.

Good evening and thank you very much, I just received my money, I don't know if you were involved or not, but now they've come in and I say thank you very much for everything, even if my voice was heard.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tnsslots21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila