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Good evening to all of you and sorry for your time for 18 days Vegasino does not say to put my money in me and is mocking me with messages from robots today tomorrow and so it has eaten me up how many days without doing anything I have made other withdrawals in the past and they all went well I won €1000 they did everything by not paying me and so I lost the €500 I was careful not to get hurt but the other €500 nothing for so many days they think I do not know that all these are companies and casinos baboushka one after the other and they are mocking me I asked and was patient for something that I won on my own not even bonus deposits nothing and in the past I always gave and 6 days and they put them in but here it goes a long time enough it is not the money is that they are mocking me already shame and sorry if I bothered with my topic

Καλησπέρα σε όλους σας και συγνώμη για τον χρόνο σας εδώ και 18 μέρες η Vegasino δεν λέει να μου βάλει τα χρήματα μου και με κοροϊδεύει με μηνύματα απο ρομπότ σήμερα αύριο και έτσι μου έχει φάει πόσες μέρες χωρίς να κάνει κάτι έχω κάνει και άλλες αναλήψεις στο παρελθόν και όλες έγιναν εντάξει κέρδισα 1000€ κάνανε τα πάντα με το να μην με πληρώνουν και έτσι τα 500€ τα έχασα ας πρόσεχα καλά να πάθω αλλά τα άλλα 500€ τίποτα τόσες μέρες νομίζουν ότι δεν ξέρω ότι όλες αυτές είναι εταιρείες και καζίνο μπαμπούσκα το ένα πίσω από το άλλο και με κοροϊδεύουν εγώ ζήτησα και έκανα υπομονή για κάτι που κέρδισα από μόνος μου ούτε bonus καταθέσεις τίποτα και παλιότερα πάντα έδινα εγώ και 6 μέρες και τα έβαζαν αλλά εδώ πάει πολύ φτάνει δεν είναι τος λεφτά είναι ότι με κοροϊδεύουν κιόλας ντροπή και συγνώμη εάν ενόχλησα με το θέμα μου

Dear Tnsslots21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Tnsslots21,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, no, nothing has changed since October 10th, as I told you, it has remained like this until now, as I write, I have not received my money. Thank you very much for your interest, your time and your effort.

Καλησπέρα σας όχι δεν έχει αλλάξει κάτι από τις 10 Οκτωβρίου όπως σας είπα έχει μείνει έτσι μέχρι και τώρα που γράφω δεν τα έχω λάβει τα χρήματα μου ευχαριστώ πολύ για το ενδιαφέρον σας και για το χρόνο σας και για την προσπάθεια

Good evening and thank you very much, I just received my money, I don't know if you were involved or not, but now they've come in and I say thank you very much for everything, even if my voice was heard.

Καλησπέρα σας και ευχαριστώ πολύ μόλις έλαβα τα χρήματα μου δεν ξέρω εάν ασχοληθήκατε ή όχι πάντως εγώ τώρα μπήκαν και το λέω ευχαριστώ πολύ πάντως για όλα έστω και που ακούστηκε η φωνή μου

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tnsslots21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila