Vegasino Casino - Player’s withdrawal has been delayed.

I made a deposit of €150, which I think gave me a 70% bonus. Now, when it comes to withdrawing my €800, they just keep giving me the runaround. They tell me to relax, that there's a high volume of requests, that the department is working on it, and it's the same story every day. I've made withdrawals with them before, up to €500, and I didn't have any problems. The thing is, I won quite a bit playing with the bonus, and they won't even let me withdraw this money, even though I've already lost a significant amount with them. Thanks.

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Dear Patograna,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• Can you confirm that your KYC verification was completed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I requested my last withdrawal on 2-4-2026 and received it on 5-4-2026 for €500 (3 days)

The payment method was the same as the one I used to log in (card).

I'm not sure if KYC verification has been completed. I checked the Vegasino platform and it said that verification wasn't necessary; my username is my email address, and I always log in to the Vegasino website with that address.

always the same answers

Now it says that withdrawals are blocked by the provider, this is a joke.

Thank you for your reply, Patograna. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

It's still under review; I'll send you the latest emails they sent me.

It's almost been a month and the withdrawal hasn't arrived, nor has anyone provided any information. Where can I ask for more help?

It's been more than 25 days and nothing has been resolved, I just keep getting the same answers

Dear Patograna,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Let's see if it can be sorted out, but I don't know because I have considerably more money in the till than those 800 euros.

Dear Patograna,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vegasino Casino representative to join this conversation.

Dear Vegasino Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

It's been one month since the attempted withdrawal...

Today, after a month and a day, they sent me an email to verify KYC, but there's still no deposit.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So if he doesn't respond, you'd leave him...

Dear Patograna,

I am trying to get in touch with the casino outside of this thread. I will notify you, if there are any updates.

Okay, thanks.

I've been waiting for my account verification since June 18th and for my money withdrawal since May 17th, and there's no way they're going to give me an explanation.

Dear Patograna,

We are trying to get in contact with the casino through a new communication channel. I will notify you, if there are any updates.

Thank you for your patience.

Okay, I'll wait.

I had my first withdrawal today, Sunday. I hope the following ones go smoothly. Thank you for everything.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Patograna,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka