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I made a deposit of €150, which I think gave me a 70% bonus. Now, when it comes to withdrawing my €800, they just keep giving me the runaround. They tell me to relax, that there's a high volume of requests, that the department is working on it, and it's the same story every day. I've made withdrawals with them before, up to €500, and I didn't have any problems. The thing is, I won quite a bit playing with the bonus, and they won't even let me withdraw this money, even though I've already lost a significant amount with them. Thanks.

Hice un depósito de 150€ me daban un 70% creo,y a la hora de sacar los 800 euros solo me dan largas,me dicen que este tranquilo,que hay mucha demanda de solicitudes, que el departamento está en ello,y así todos los días,antes ya hice reintegros con ellos de hasta 500 euros y no tuve ningún problema,es que al jugar el bono gane bastante cantidad y no me dejan ni sacar este dinero,cuando con ellos ya he perdido bastante ,gracias

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Dear Patograna,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• Can you confirm that your KYC verification was completed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina