Vegasino Casino - Player's account closure is delayed.

I sent an email to the casino on the 12/01 asking them to close my account permanently since I didnt want to continue playing there. A cotninue playing but only in the 29/01when I expose the casino that I had a gambling addiction they closed it. But by that time I had already deposited 600 euros. I understand the casino don't reply instantly, but they took 17 days to close it. I believe that amount of time in not acceptable.

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Dear sandmanmmm;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Could you please explain whether you were able to make deposits to the casino after informing them about your gambling addiction?

Thank you in advance for your cooperation.

Best regards,

Tomas