The player from Austria has had his 4,000 EUR winnings confiscated due to an alleged breach of the 5 EUR max bet rule, which he denies, providing photo evidence of his 1.00 EUR bets. Despite completing the bonus wagering and having a 'withdrawable' balance, his account was blocked under the pretense of 'responsible gambling' after he requested proof of the breach.
Vegas Now Casino - Player's winnings have been confiscated.
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Vegas Now Casino
Safety Index:LowCase summary
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3 days ago
The casino confiscated my 4,000 EUR winnings claiming I breached the 5 EUR max bet rule during a bonus. I strongly deny this. I have photo evidence showing my bets were 1.00 EUR. My bonus wagering was already completed (0 EUR locked), and the balance was marked as 'withdrawable' by their system. When I requested the withdrawal and asked for proof of the alleged breach, they blocked my account citing 'responsible gambling' concerns. I believe they are using this as an excuse to avoid paying a large win. I request the full game logs to be reviewed.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegas Now Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Have you informed the casino of any gambling issues at any point?
- Have you asked the casino for your game history records? With what result?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding any accusations made against you and other relevant interactions with support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
