Vegas Hero Casino - Player's withdrawal is delayed.

Mad a withdrawal 2 weeks ago for 350 after winning on slots, been under review the whole time I’ve lost so much money from my winnings balance in the meantime they keep telling me it’s in the final stages, feel like I’m going round in circles with them and there just refusing to pay my winnings, what’s left of them that is.

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Dear Willymo88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

Additionally, I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila