The player from the United Kingdom had repeatedly contacted support regarding her withdrawal but had received no updates. She was concerned about being scammed, as reviews indicated that few players had successfully received their withdrawals. The issue was resolved after the player confirmed her satisfaction with the outcome. We marked the complaint as 'Resolved' in our system and encouraged her to reach out for future assistance if needed.
Vegas Hero Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: £500
Vegas Hero Casino
Safety Index:Below averageCase summary
Discussion
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3 months ago
Contacted support on several occasions no update on the withdrawal.
no one answering and going through all reviews not many people’s received withdrawal and i am really worried that i was scammed
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you submit your withdrawal request?
- Have you made any successful withdrawals from this casino before?
- Could you please specify if you completed the full KYC verification?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Dear Paupau9292,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Paupau9292,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
