The player from the United Kingdom faced issues with withdrawing his winnings, as the casino indicated that the withdrawal limit had been reached, despite being informed that the limit was £500. The Complaints Team acknowledged the player's request to close the case after he decided to close his account and expressed dissatisfaction with the casino. Consequently, the complaint was rejected as the player lost his funds before closing his casino account.
Vegas Hero Casino - Player's withdrawal is being delayed.
Closed
Our verdict
Unjustified complaint
Amount: £500
Vegas Hero Casino
Safety Index:Below averageCase summary
Discussion
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6 months ago
They seem to be not letting me withdraw my winnings. It keeps saying the withdrawal likit is reached yet they said there withdrawl limit is £500. Please help
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vegas Hero Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Do I understand correctly that you're unable to place a withdrawal request?
- Have you tried a different amount input?
- Have you tried to submit a request using another payment method?
- Have you made any successful withdrawals before using the same payment method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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6 months ago
I have tried everything, ive spoken to many off them on their chat and its the same.
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6 months ago
Close the case, ive just closed the account its and spent what was in there sorry for wasting your time. The casino is crap and ill be giving it a shit review
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6 months ago
Dear player, thank you for the updates.
This complaint will be rejected as per the player’s request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
Regards,
Natalia
