Vegas Hero Casino - Player’s winnings have been confiscated.

On vegas hero casino on 30/06/2026 @ 11:12pm I placed a £44.00 bet on adventures of wonderland (€8.00 each on all bonus segments and €20 on the number 5 segment) 2 Walter spins bonus came in and it was 180x bonus but they only paid me for €0.80 instead of €8.00) paying £124.00 when it should have been €1,440.00 .. I have been disputing this since 30/06/2026 but having no luck saying I only placed €0.80 even though I have emailed them screenshots and Bet ID but to no success and I’m fed up with it.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide a screenshot or a video of the bet placement screen or game history showing that you placed £8.00 on the relevant bonus segments, and £20.00 on the number 5 segment?
• Could you also provide the complete game round details for this spin, including the total stake, individual wagers placed on each segment (if available), and the final payout?
• Additionally, please forward all communication between you and the casino's customer support regarding the disputed payout to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

I’ve not got the live spin or any screenshots of the game as I was booted out the game as soon as the bonus landed it came up with error but I saw the outcome on another betting site and it was 180x but they only paid £124 but I have the bet ID and the time and date this was placed so they should be able to see how much was placed on each segments and the incorrect pay out as you can see I placed a £44 bet before and I repeated the bet for the winning bonus.

Is that correct that they can see this?

Thanks

Jamie

Hi,

Vegas hero has since disabled my account so I can’t contact them.

Dear Jamie1989,

Thank you for your reply and for clarifying the circumstances surrounding the disputed game round. Based on the information currently available, we unfortunately cannot support your complaint.

You have confirmed that you do not have a screenshot or video showing the disputed bet being placed, nor do you have a game history record confirming the individual wagers made on the relevant round. Moreover, you were disconnected from the game after an error occurred when the bonus feature was triggered.

While you have provided evidence that you placed a £44.00 bet previously, this does not, by itself, prove that you placed the same individual wagers on the specific game round in question. The fact that you intended to repeat the same bet does not necessarily mean that the same bet was successfully registered by the game.

As there is no evidence available to us confirming that you actually placed £8.00 on each of the relevant bonus segments and £20.00 on the number 5 segment in the disputed round, we cannot establish that the casino incorrectly calculated or paid out the winnings.

Therefore, based on the evidence currently available, we are unable to conclude that the casino owes you the additional amount you are claiming. For these reasons, we are unfortunately unable to assist you further with this complaint, and the complaint will now be rejected.

Thank you for your understanding.

Best regards

Veronika