The player from Norway faces an issue where his deposit, made via cryptocurrency on 10/03, has not been credited to his casino account, and the chat support is unable to assist him regarding the crypto transaction.
Vegas Hero Casino - Player's deposit is delayed.
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Waiting for Casino Guru to reply
3d 10h 24m 2s
Vegas Hero Casino
Safety Index:Below averageCase summary
Discussion
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5 days ago
Deposit never got credit the site. Chat dont know what crypto is. This was sent from my wallet 10/03.
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4 days ago
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4 days ago
Dear Hansenboss,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
