The player from Greece has had his account closed without explanation since January and has submitted all required verification documents, but has not received any updates after nearly two months. He also sent an email four days ago inquiring about the situation but has not received a response.
Vegas Hero Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 22h 5m 40s
Vegas Hero Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
11 hours ago
They closed my account without explanation at the end of January.
They asked for some documents for verification and I have sent them all.
But nothing happened. I am waiting for almost 2 months. Also I send them email 4 days before to ask what is happening and no one answering.
Public
Public
1 hour ago
Important notice:
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Public
Public
1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Do I understand correctly that you had €330 (dispute value) in your casino account before you lost access to it?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Nikosav has 6d 22h 5m 40s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
