Vegas Hero Casino - Player claims that payment has been delayed.

Ive been waiting sinds 16-08-2026 for paying Out my 3 withdrawls 😡 a few weeks ago they pay my withdrawls Whitin 3days.but now i won almost 19000 euro they are waiting almost 2 weeks for paying Out my money😡

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Dear Aaron999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update 29 August: Withdrawal from 16 August still pending. 13 days now. No payment, no update from casino. Balance €17,000 still in account. Please proceed with complaint

Update 30 August: 14 days now, still no payment. Casino only said "high volume, soon" but no date. Still €17.000 pending since 16 August.

Correction/update 30 August: I have 3 pending

withdrawals, not 1.

Aug - €500

Aug - €500

Aug - €500

All 3 are still pending today (14, 13, 12 days).

Total pending €1500, total balance including account €17000. Casino replied "high volume, soon" with no date.

Dear Aaron999,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Correction/update 30 August: I have 3 pending

withdrawals, not 1.

Aug - €500

Aug - €500

Aug - €500

All 3 are still pending today (14, 13, 12 days).

Total pending €1500, total balance including account €17000. Casino replied "high volume, soon" with no date.

I’m sorry to hear that your withdrawals have remained pending. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you very much in advance for your reply.

Hi Jean,

The casino just sent me the same message again about a "payment provider delay". This is not true.

I have received 5 withdrawls via the

same Bank Transfer method to same account, so provider is working fine.

A real provider delay is not 21days. My withdrawals are pending since 16 August.

Please ask casino to provide transaction ID or

proof of transfer. If they cannot, they must process now.

Thanks,

Aaron

Hi Jean, all 3 withdrawals of €500 have now been paid after 21 days. Thank you for your help! You can close this complaint as resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aaron999,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean