Vegadream Casino - Player’s withdrawals are unjustly canceled.

Unjustified withdrawal cancellations and false claim of Rule 9.4 breach (MiFinity)

I am requesting assistance with Vegadream Casino regarding repeated, unjustified cancellations of my withdrawals to MiFinity.

1. Account Status & Verification

My account is fully verified (KYC completed with green status in my profile). Furthermore, as shown in my attached transaction history, I have already successfully received withdrawals via MiFinity from this casino in the past (e.g., €50 on August 20, 2026, and €55 on August 26, 2026). This clearly proves that my identity and my MiFinity account are fully verified, registered, and previously accepted by their payment system.

2. False Claim of Rule 9.4 Breach

Recently, my withdrawal requests have been repeatedly canceled. The payment team sent an automated message claiming a breach of Rule 9.4 (Payment Method Consistency), advising me to use the same method as used for deposits.

This claim is completely groundless:

100% of my deposits were made exclusively using MiFinity (most recently on September 1, 2026).

Therefore, requesting a withdrawal to MiFinity fully complies with Rule 9.4.

3. Current Situation

Currently, I have two active, pending withdrawal requests to MiFinity totaling €469 (€290 requested on September 16, 2026, and €179 requested on September 21, 2026).

I have contacted both customer support (support@vegadream.com) and the payment department (payments@vegadream.com) multiple times, attaching screenshot evidence of my exclusive MiFinity deposit history. I set a formal deadline of September 18, 2026, for the release of my funds, which has now passed without any resolution or valid explanation.

All required documentation—including screenshots of the Rule 9.4 cancellation message, my deposit history, my withdrawal history showing past successful payouts, and my email correspondence—is attached to this complaint.

I kindly ask CasinoGuru to intervene and assist in getting my legitimate funds processed to my MiFinity account.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, or if your withdrawal requests are cancelled again, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Veronika,

Thank you for accepting my complaint.

Since submitting this ticket, the situation has escalated significantly. Vegadream has now canceled all pending withdrawals (€290 + €179) and confiscated €319.00 of my cash balance, leaving only €150.00 in my account.

They are now claiming a breach of Rule 2.1.1 (Free Spin maximum withdrawal limit of €150). However, this claim is entirely fabricated to justify the confiscation:

Pure Cash Play: As shown in my uploaded transaction history, 100% of my spins (including my €298.30 win on Duck Hunters 2) were played exclusively with "Bargeld" (Real Cash) with €0.00 bonus involvement.

Expired Bonus History: My bonus history log proves that the "100% Bonus" entry shows an amount of €0.00 and status "Abgelaufen" (Expired). No bonus funds or free spins were active or utilized.

Verified Deposit Source: My deposit history confirms my cash deposit of €10.00 via MiFinity on September 1, 2026.

I have attached all updated screenshots proving my real-money gameplay, the expired €0.00 bonus history, and the forced balance reduction to €150.00.

I kindly ask CasinoGuru to intervene, as the casino is arbitrarily confiscating legitimate cash winnings based on non-existent bonus play.

Best regards,

Steffen

Dear lollo1508,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice, as it appears to be a common practice for Vegadream Casino to completely ignore our attempts to mediate any issues. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Vegadream Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.

Kind regards,

Veronika