The player from Germany had been waiting for a withdrawal from Vegadream.com for 20 days after receiving confirmation on September 18, 2026, but had not yet received the funds. He had taken screenshots of the related communication. He said he had already received €1200 from the casino before, but this time the casino claimed the winnings had been transferred while the money was still missing. We were unable to move the complaint forward because the casino had a long record of non-response and did not cooperate with our attempts to mediate, so the complaint was closed as unresolved.
Vegadream Casino - Player's withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 684
Amount: €5,000
Vegadream Casino
Safety Index 6.8 Above averageCase summary
Discussion
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3 days ago
Translation
Hello, I've been waiting for a withdrawal from the online casino Vegadream.com for 20 days now. I received confirmation of the withdrawal on September 18, 2026. However, no money has arrived since then. I've taken screenshots of everything.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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2 days ago
TranslationHello, yes, I already withdrew €1200 once, but that was almost a year ago. It arrived within 24 hours. Now I received a confirmation email on September 18, 2026, regarding the withdrawal of my winnings, but the money hasn't arrived in my account. According to the casino, it was transferred, though.
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18 hours ago
Dear Maxwell35,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice, as it appears to be a common practice for Vegadream Casino to completely ignore our attempts to mediate any issues. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Vegadream Casino. I wish I could be of more help.
The casino can reopen this complaint at any time.
Kind regards,
Kristina
