The player from Germany had a withdrawal request of €1,600 rejected by Vegadream due to alleged bonus limit violations. She sought clarification regarding the situation. The Complaints Team extended the response time to allow her to provide the necessary information, but as she did not respond, the complaint was rejected due to a lack of evidence for further investigation.
Vegadream Casino - Player's withdrawal has been rejected.
Closed
Our verdict
Player stopped responding
Amount: €1,600
Vegadream Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
Supposedly I played with a bonus.
Vegadream wrote this to me .....Hello,
We are writing to you regarding your withdrawal request of €1,600.00. Unfortunately, we have had to reject your withdrawal request due to a breach of our All 
general terms and conditions because you have placed bets with an active bonus above the limit
Therefore, your withdrawal request has been rejected and the winnings obtained have been voided. Your original deposits have been credited to your cash balance. You can submit a new withdrawal request at any time.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.
Best regards,
Payments Cashier
My answer....
I would like to know why you did not transfer the 1600 euros to me.
They did not respond to my email
You can see from my player account that I have been playing with you for a long time.
And the pictures do not show any bonus credit. I always have a picture for security reasons ...since that is a lot of money for me
Automatic translation:
Public
Public
9 months ago
Dear anjmy1969,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegadream Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot of your bonus history?
- When was the last time you accepted a bonus from the casino?
- When did you make the deposit that led to your win?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
